we say hello.

Legal & Compliance

Privacy Policy

Last Updated: October 6, 2026 | Effective Date: October 6, 2026

A2P 10DLC & SMS Compliance Notice

Strict Non-Sharing Commitment: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Introduction & Overview

We Say Hello ("we", "our", or "us") respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, safeguard, and disclose personal data when you visit our website (andwesayhello.com), use our AI receptionist services, communicate with our automated voice assistants, or interact with our SMS text messaging systems.

2. Information We Collect

We collect information in the following ways:

  • Direct Inquiries & Contact Forms: Name, phone number, email address, company name, website, and message details you provide when contacting us or requesting a receptionist demo.
  • AI Receptionist Call & Voice Data: Audio recordings, machine-generated call transcripts, caller ID phone numbers, caller name, call duration, timestamp, and scheduling preferences captured during receptionist calls to assist your callers and book calendar appointments.
  • Calendar & Booking Details: Customer name, contact number, meeting reason, date, and appointment time synchronized with your connected calendar integration.
  • Technical & Log Data: IP address, browser type, operating system, device details, and site usage metrics collected automatically via standard web server logs.

3. How We Use Your Information

We use collected information for genuine business purposes:

  • To provide, operate, customize, and maintain our AI voice receptionist service.
  • To answer incoming inquiries, route caller questions, and book scheduled appointments directly to your calendar.
  • To deliver service notifications, appointment confirmations, call summaries, and requested follow-up updates via email or SMS.
  • To detect, prevent, and address technical bugs, security incidents, or fraudulent use.
  • To comply with regulatory standards and cellular carrier compliance rules (CTIA, FCC, TCPA, and A2P 10DLC).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior.
  • Remember your preferences.
  • Improve website functionality and user experience.
  • Measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

5. Mobile Communications & A2P 10DLC Messaging Terms

When you or your callers provide a telephone number on our forms, in conversations, or while scheduling an appointment, you consent to receive transactional voice calls and text messages (SMS/MMS) from We Say Hello or on behalf of our client business as requested.

  • Opt-In: Express consent is collected when submitting a web contact form, requesting an appointment, or verbally requesting an SMS confirmation during an AI receptionist phone call.
  • Opt-Out Instructions: You may cancel the SMS service at any time. Simply text STOP to any message received. Upon texting STOP, we will send a one-time confirmation SMS verifying you have been unsubscribed, and no further messages will be sent unless re-initiated by you.
  • Help & Support: For assistance, reply HELP to any SMS message.
  • Message Frequency: Message frequency varies depending on appointment scheduling, call follow-ups, and user inquiries.
  • Rates: Standard Message and Data Rates May Apply for any messages sent to you from us and to us from you. Check with your mobile carrier for details regarding your text or data plan.
  • Carrier Liability: Carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others) are not liable for delayed or undelivered messages.

6. Protection & Non-Disclosure of Mobile Data

We do NOT sell, rent, license, or share your mobile opt-in data, telephone numbers, or SMS consent with any third parties or affiliates for marketing or promotional campaigns under any circumstances. Data may be transmitted only to designated telecommunication service providers solely for the technical routing and delivery of your requested communications.

7. Data Retention & Security

We enforce industry-standard technical, operational, and administrative safeguards to protect your personal data and voice transcripts against unauthorized access, loss, alteration, or misuse. Data is retained only as long as required to fulfill the legitimate business purposes outlined in this policy or as required by statutory law.

8. Your Rights & Choices

Depending on your jurisdiction (such as California CCPA/CPRA, Virginia VCDPA, or European GDPR), you may have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us using the information below.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please contact us at:

We Say Hello

Website: andwesayhello.com